Frequently Asked Questions About My CS-Link Billing

+

What is a guarantor?

A guarantor is the person financially responsible for the visit.

+

Which bills can I pay through My CS-Link?

You can pay the outstanding balance(s) on your Cedars-Sinai statement. This statement includes billing for services provided by the medical center and by physicians who are part of the Cedars-Sinai Emergency Department, Cedars-Sinai Medical Network, or who are faculty physicians at Cedars-Sinai.

Physicians who are not part of these groups may bill you separately.

+

Why are there multiple accounts in my Billing Account Summary?

You will see three guarantor types, personal/family, vision and transplant recipient. The most common is personal/family. If you have multiple account types, each will be listed separately.

+

What does "apply payment to" mean?

"Apply payment to" allows you to apply payment to the total outstanding balance or to a specific individual visit.

*Note: Not paying the total balance by the due date might send your account to collections.

+

Why can't I see prior statements?

As of June 28, 2016, Cedars-Sinai implemented a new workflow to enable the viewing of statements in My CS-Link. If you need a copy of a statement prior to June 28, 2016, call Patient Financial Services, 323-866-8600.

+

Whom can I contact for technical difficulties with My CS-Link?

Call technical support, 1-855-427-5465, Monday through Friday, 7 a.m.-7 p.m.